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AA rescuing 100 NHS workers a day under free breakdown service

A free breakdown service launched at the start of April by the AA for all NHS workers has already been used nearly 2,000 times.

The service – still available during the extended lockdown – can be used by anyone with an NHS ID and includes free recovery as well as help if they break down at home. A dedicated NHS hotline is available for them on 0800 0725064.

The offer is available to the approximate 1.5 million NHS workers across the UK and within the first three weeks, around 17,000 NHS workers registered for the service online.

Many of the breakdowns attended so far have been caused by battery or tyre problems, including a paramedic who has tweeted about the flat tyre on his car being fixed within 45 minutes of him calling. Meanwhile a maternity support worker has also tweeted about how she was able to make her hospital shift after a recovery van was at her house in under 20 minutes and sorted the flat battery on her car.

Edmund King, AA president, said: “It makes me feel very humble, and indeed proud, to think that those at the sharp end of this awful pandemic are so grateful for the part we can play, whilst they are battling it out day and night to save lives. They all deserve our love, gratitude and indeed a medal.”

NHS workers are encouraged to register for free breakdown help online at to receive an SMS message with the dedicated phone number to speed up calling for assistance, but they will be still be able to get help from the AA if they have not registered.

Written by Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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