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Europcar solus deal with Kwik Fit to cut customer downtime    

Europcar customers can now use a self-serve facility for tyre replacements under the rental company’s tie-up with Kwik Fit Fleet.

Part of Europcar’s new solus tyre agreement with Kwik Fit Fleet, the new service will cut downtime and aid driver convenience.

Matt Genese, national rental account manager at Kwik Fit Fleet, said: “By offering an appointment-based service at Kwik Fit centres to complement our on-demand/drive-in service, and by including Kwik Fit Mobile, we can ensure that Europcar customers get the level of service that is appropriate for their demands. It helps us to ensure we get the customer back on road quickly and safely.”

All customers have to do is put their registration number in on the Kwik Fleet Fleet ‘Fleet Web Bookings’ portal and all the vehicle information will pop up for confirmation, including the tyre sizes.

The customer has the option of an appointment via Kwik Fit Mobile or visiting a centre at their choice of date and time.

All repairs are logged to the vehicle and billed in accordance with Europcar’s agreed billing method.

Ben Spokes, maintenance & administration manager at Europcar, said: “Previously our customers would have to contact a member of our team who would then organise an appointment, which may not always be convenient for the customer. Now that’s in the past, the process has been streamlined, which creates greater customer satisfaction.”

Written by Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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