Grosvenor Leasing has restructured its team to support ambitious growth plans and enhance the customer experience.
The privately owned contract hire and fleet management specialist has grown its fleet size 20% in the last three years and has now created a new client services division which will augment existing client communications and workflow.
The newly expanded business development team, which now spans the whole of the UK, will drive sales and growth by identifying and developing relationships with new customers.
Lee Brown, managing director of Kettering-based Grosvenor Leasing, said the restructure was a “vital cog” in plans for further expansion following record growth.
“Crucially, while we are investing heavily in technology, it will not be at the expense of our person-centred approach, as we want more face-to-face time and better communications with customers, enhancing service. Our success stems from being a people-centric business, so our customers will also benefit.”
Brown added that the restructure would provide a dedicated extra layer of service as well as offering a richer customer experience, helping fleets deal with unprecedented challenges including the drive to electrification and continued pressures on cutting business costs.
He continued: “In the face of these challenges, the client services team will proactively work with customers to devise alternative strategies from their holistic suite of solutions, including fleet management, salary sacrifice and EV transition support, tapping into their combined 70 years of fleet experience.”
Grosvenor Leasing has gained recognition for its car and van funding products, and support for businesses in the transition to electric vehicles.
This includes the title of ‘Leasing Innovation of the Year’ award at Fleet World’s Great British Fleet Awards 2024. The title was awarded to Grosvenor for its EValuate funding solution, which offers used electric vehicles over flexible lease periods, helping fleets kickstart their electrification journey.
