Kay Saunders has joined fleet software specialist FleetCheck in the newly created role of head of client experience, drawing on more than two decades in the automotive and fleet sectors.
As FleetCheck’s head of client experience, Saunders will assume responsibilities across three key areas – new client onboarding, client services and account management for larger fleets – helping to build on the firm’s “considerable” expansion over the last few years.
“My part will be to ensure that we are able to demonstrate a culture that means our team is committed to consistently delivering exceptional service, meaning that at every touchpoint with FleetCheck, clients are delighted,” she elaborated.
“This ranges from onboarding, with the first real experience that clients will have with us apart from the sales team, through to account manager for larger clients with a greater number of diversity of vehicles.”
Her appointment at FleetCheck follows the arrival of Callum Hayman-Collins as chief operating officer and Sarah Bengochea as head of marketing – also preparing the company for its next phase of expansion.
Peter Golding, CEO, said: “We’d like to welcome Kay on board. She has extensive experience of the fleet sector at the highest level and will, we are sure, make a significant contribution to FleetCheck in the years to come.
“With these appointments – and more to follow – we feel as though we are really gearing up for the future of the company, with the right people and products to push forward in the fleet software sector.”
