Transport for London (TfL) has released a new travel app to make it easier for customers to plan their journeys as more Londoners return to public transport.
Services on TfL’s Tube, rail and bus services have been restored to normal levels during weekdays and near-normal levels at weekends, and the new app provides real-time train times in a mobile-friendly way and information to enable travel at quieter times outside peak hours to help customers maintain social distancing.
Dubbed TfL Go, the iPhone app – which will be joined by an Android version in the autumn – improves accessibility information by including a ‘step-free’ mode to access easy-to-navigate views of all stations with street-to-platform accessibility. It shows where step-free access is available in one direction and step-free interchange between lines and opens up more of London to customers with accessibility needs. Customers can also use the iOS VoiceOver and Dynamic Type capabilities to use the app.
With the vast majority of Tube stations providing free Wi-Fi and the recent pilot of 4G on the eastern section of the Jubilee line, Londoners will also be able to access TfL Go’s journey information while on the move
The app also offers alternative routes and walking and cycling options. Future updates to provide additional live bus information and lift status will arrive by the autumn.
Vernon Everitt, managing director of customers, communication and technology at TfL said: “This new app will help support our customers and London’s recovery from the pandemic as more people return to public transport. Our services are cleaner than ever and running at near normal levels and we are offering a wider range of active travel options, including extensive new walking and cycling facilities. This app offers Londoners the information they need to get around easily, safely and reliably.
“This new app will make it easy to travel at the quieter times, change your plans on the move should that be necessary and access information on walking and cycling routes. It will also make it easier for customers with accessibility needs to access as much of the network as possible.”
The new app builds on recent changes to customer information, such as the return to normal service level information displayed on TfL’s service status boards and on-line journey planner.
