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Robert Heath Heating cuts accidents by 60% with help of Teletrac Navman

Robert Heath Heating (RHH) has reported savings of 10% in both driving time and fuel costs while also slashing accidents by 60% thanks to the deployment of Teletrac Navman’s DIRECTOR platform.

The business, which specialises in providing domestic and commercial gas heating services to customers including housing associations and local authorities, runs a 170-strong fleet, which is co-ordinated from its head office in London, supported by regional offices in Exeter, Leeds, Isle of Wight and Aberystwyth, and was looking to streamline its vehicles and help drive cost efficiencies.

Before installing telematics, RHH suffered from a general lack of visibility of its fleet’s performance, which led to costly inefficiencies across the whole business and meant the daily co-ordination of drivers was an arduous task.

Without vehicle maintenance software, wear and tear was becoming a big expense due to vehicle health not being managed and tracked. As a result, RHH had to pay for costly repairs and unplanned vehicle downtime, which was also affecting the company’s capacity to meet customer demand and profits margins. Furthermore, Insurers were asking for more comprehensive fleet data and without detailed vehicle tracking, insurance premiums were fast becoming yet another unmanageable cost.

Teletrac Navman’s DIRECTOR fleet tracking system has resolved all the issues. The solution gives transport managers access to real-time data, such as vehicle tracking and driver performance, in one easy-to-use interface, and has provided RHH with total visibility of its vehicles and drivers, helping it to successfully manage workflow, meet customer expectations, and monitor fuel usage as well as driving time. It’s also provided the business with the necessary data needed to identify where costs could be saved and efficiencies could be made.

Driver behaviour monitoring also armed RHH with the data needed to implement safer driving practices, encouraging drivers to be more safety conscious and help minimise accidents. Teletrac Navman’s vehicle maintenance software also meant the business could closely monitor the overall health of its fleet, to help keep vehicles roadworthy and compliant with scheduled maintenance checks.

Since implementing Teletrac Navman’s solution, RHH has:

  • 100% visibility of its fleet’s performance
  • Reduced driving time by 10% due to efficient driver co-ordination
  • Significantly reduced insurance premiums
  • Improved customer satisfaction ratings across the business
  • Average fuel saving of 10% across its entire fleet
  • Driver behaviour monitoring reduced accidents by 60%

Commenting on the results, Richard Fowler, fleet administrator at Robert Heath Heating, said: “We saw improvements from the moment Teletrac Navman’s DIRECTOR system was installed. Primarily, having an oversight of the fleet has improved engineer appointment management across the UK, as we can better direct engineers to jobs and provide real-time updates to customers regarding site visits, which has further improved our customer satisfaction ratings.

“The ability to report on fuel usage and driver hours also enabled us to improve productivity and reduce overall costs. Driver behaviour monitoring, thanks to scorecards and league tables, has also meant driving accidents are down by a very significant 60%, which has lowered insurance premiums whilst also helping to keep our drivers safe.

“We found working with Teletrac Navman’s Professional Services team to be invaluable too, as they helped us create a plan to get the best out of DIRECTOR, which has ultimately led to us overcoming challenges so we can and perform at our best.”

Written by Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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