More than 20,000 motorists have now completed online speed awareness courses with DriveTech, helping them avoid prosecution, points and fines.
The launch of the virtual courses comes after UKROEd, which manages the scheme on behalf of the police service, announced last month that it was pausing all classroom-based education courses during the epidemic.
As a result, DriveTech swiftly reconfigured course delivery online via the Microsoft Teams platform and moved rapidly to rebook around 50,000 classroom delegates bookings prior to the current lockdown; the digital course delivery went live on 27 March and already 22,000 motorists have completed the online education instead of police prosecution.
Des Morrison, director of police business at DriveTech, said: “The immediate lockdown and social distancing measures nationally became an absolute priority and whatever business you’re in, changes to ways of working had to be made swiftly. DriveTech was no exception, but with many delegates facing an imminent deadline to complete a police-referred course before a ‘prosecution deadline date’, we had to act fast.”
DriveTech is now delivering the three mainstream courses digitally – ‘National Speed Awareness’, ‘National Motorway Speed Awareness’ and ‘What’s Driving you?’ – and says delegate feedback, as measured by Net Promoter Scores (NPS), is high.
Morrison said: “We reflect now on a pretty hectic few weeks, but it is satisfying to now see our digital delivery performing well and with some excellent customer feedback – both from our police force customers delighted by our professional response in a crisis and delegates alike in the exceptional level of customer satisfaction.”
He continued: “We’re grateful for the hard work of the whole DriveTech team and for the patience and goodwill of our delegates. We have stabilised our service levels and are in a position to further increase course capacity. We continue to increase this by the day, so if new delegates find that the immediate courses are booked up, they should keep trying as we build more into our future bookings calendar.”
